WHY WE ARE DIFFERENT

We put our customers first

From our very first contact with you, we work hard to understand your business and exceed your expectations. Customer service is our number one priority.

Definitive Solutions is proud of our long term relationships with our clients. These relationships have been the key to our success and have been built and sustained through providing a high quality, friendly service, sound technical advice and excellent value for money. We are committed to utilising our expertise and experience to provide long term and cost efficient solutions – not quick fixes and have helped all of our clients to develop and maximise their IT strategy as their businesses grow.

We know what we’re talking about

We have successfully built our business since 1999 with the same enthusiasm and commitment to providing the highest service standards to our customers. We won’t sell you anything that we can’t stand over and understand how to provide the best solution within your budget and timescales.

We only provide proven solutions and products to ensure maximum reliability, minimum downtime and ease of management. We ensure that when designing IT systems we emphasise the total cost of ownership, not just the initial cost. We believe that IT planning is not a once off strategy – it needs to be reviewed at regular intervals and be adaptive to change.

We have a dedicated team of people

Our technical team are only hired if they ‘tick’ all the boxes. As you would expect, not only must they have excellent IT skills but they must be able to talk to you in a “non-techy“ language and enjoy working with people. We have a great team of people that all have the same goal – to provide you with the best service we can.

All our support engineers are Microsoft Certified Professionals and Dell Sonicwall Certified Security Specialists. Our commitment to staff training and professional qualifications ensures our team has the best expertise and knowledge to work with the ever changing technologies and provide best practise solutions and services to our clients.

We are proud of the fact that we have a long standing and committed team who understand the needs of our clients and how best to support them.